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‎10-04-2022 07:56 AM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D119AV)
Operating System: Microsoft Windows 11

Hi 

 

I have reset pc by following choices

1. Remove everything

2. Local reinstall (it cannot do cloud download )

3. Fully clean the drive

4. Reset

 

It start resetting the pc.  At 1% progress. It jumps back to "Choose an option" 

If I choose Continue in Windows 10, then I don't have the password to login. 

Could any one tell me how to really reset the pc to the factory setting? 

 

Thanks!

Kevin

 

 

 

1 REPLY 1

‎10-04-2022 12:55 PM

HP Recommended

Hello @kevinkao 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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