Can not sign in my laptop

[Naosan]

I keep getting the msg: the sign in option is disabbled because of failed sign in attempts or repeated shotdown. What shoul i do?

[Max3Aj]

@Naosan, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The message you're seeing on your HP Notebook — "The sign-in option is disabled because of failed sign-in attempts or repeated shutdowns" — usually appears when Windows has temporarily locked your account for security reasons.

Here’s how to fix it:

Option 1: Wait It Out

• Sometimes Windows will unlock the sign-in option after a short period (usually 30 seconds to a few minutes).
• Just wait on the sign-in screen without turning off the laptop.

Option 2: Restart into Safe Mode

If waiting doesn’t work, try entering Safe Mode, which may bypass the issue:

Step-by-step:

1. On the sign-in screen, click the Power icon in the lower-right corner.
2. Hold Shift on your keyboard and click Restart.
3. Your PC will reboot into a blue recovery screen.
4. Go to: 
   Troubleshoot > Advanced options > Startup Settings > Restart
5. After restart, choose 4 or F4 to enter Safe Mode.
6. Once in Safe Mode, try signing in.

Option 3: Use Another Account (if available)

• If you have another user account with administrator access, sign in to that.
• From there, go to Settings > Accounts > Sign-in options to reset security settings.

Option 4: Use Recovery Options (if you can't sign in at all)

Use “Advanced Startup”

1. On the sign-in screen, click Power > Restart while holding Shift.
2. Go to: 
   Troubleshoot > Advanced options
3. From here, you can:
4. Use System Restore if a restore point exists
5. Try Startup Repair
6. Access Command Prompt to enable the built-in Administrator account.

Option 5: Enable Administrator Account via Command Prompt

If you're comfortable with commands:

• From the Advanced Options > Command Prompt, type:
  net user administrator /active:yes
   
• Restart your computer.
• Sign in as Administrator, then fix or reset your locked account.

Last Resort: Reset Your PC

If nothing works:

Go to Troubleshoot > Reset this PC from recovery.

Choose:

• Keep my files (recommended)
• Or Remove everything if you're okay with a full reset.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support