• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-21-2019 02:11 PM

HP Recommended
Product: Pavilion 17-x115dx
Operating System: Microsoft Windows 10 (64-bit)

I am trying to make a bios recovery flash drive for a model 17-x115dx laptop.  I downloaded the file, SP92953.EXE onto another computer, and followed the directions for creating the drive.  I get past the screen where I accept the liscensing agreement, and then it says extracting files, but nothing happens after that.  It never gets to any screen that asks about creating a USB recovery flash drive.  I tried 4 different computers, and it is the same on each.  If I could get the bios on the flash drive, i could fix the laptop.  

2 REPLIES 2

‎05-21-2019 11:41 PM

HP Recommended

go to the folder where it extracted and run the .exe in there. Should be C;\SwSetup\SP92953

Or if you see a folder of rescue files in there you could try copying that to your flash drive.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-22-2019 04:49 AM

HP Recommended

I understand that this is what I am supposed to do, and this is what i am doing.  The problem is that it doesnt work.  It gets to the same spot after I accept the licensing agreement, and then just goes away.  It is not extracting.  And i tried it on 4 different computers.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.