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HP Recommended

 

@ravegeek

Thank you for posting on the HP Support Forums, 

I understand your concern and to help you out, 

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

HP Recommended

Just so you know this has been escalated about 3 times already(not including this new one) so I'm writing this to say don't. There's nothing you can do and I reached this point with the last escaltation. Not that I don't want it fixed but it's at the point where I have to try a new system board and I'm 99% sure this escalation would reach a dead end if I decided to pursue it. Also it's out of warranty.

 

I'm continuing this thread because maybe someone else on this board has gone through the same thing and to have a record for anyone else having this problem.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.