Can't Download Factory Image

[alimoki]

Product: HP ENVY x360 Laptop - 15-ds1003ca
Hi HP Community,

I'm having an issue with the HP Cloud Recovery Tool for my HP ENVY x360 15-ds1003ca (Product: 12C04UA#ABL) and hoping someone can help.

I checked the HP Cloud Recovery supported platforms page and it clearly confirms: "Product is supported." However, when I proceed to use the Cloud Recovery Tool from the Microsoft Store, the recovery image download fails and does not complete.

On top of that, the drivers page for this model on the HP Support website returns no results — not even basic Display drivers are listed.

This is my first HP laptop. I'm used to other manufacturers providing drivers and recovery tools for 8–10 years. The machine is about 6 years old, which I'd consider well within a reasonable support window — and HP's own supported platforms page agrees the product is still covered.

A few questions:
1. Has anyone else experienced the Cloud Recovery download failing for this model despite the product being listed as supported?
2. Is the driver page outage a known issue or something specific to the 15-ds1000 series?
3. Is there an alternate method to download the factory image since the tool confirms support but fails to deliver?

I have not received any email or notification from HP about changes to recovery tool availability or driver support for this model. Any help from the community or HP staff would be appreciated.

Model: HP ENVY x360 15-ds1003ca
Product Number: 12C04UA#ABL

Update:
Update — Log Analysis: After reviewing the HP Cloud Recovery Tool debug log, I can confirm the recovery image M41063-DB2.ISO (13.19 GB) exists on HP's AWS S3 bucket (hp-na). The download fails with HTTP 403 and error InvalidObjectState because the file has been moved to S3 Glacier Deep Archive storage. The tool's AWS SDK (v1.6.25) does not support Glacier restore requests. This is a backend issue on HP's side — the image needs to be restored from archive before the tool can download it. Can HP support please initiate a Glacier restore for M41063-DB2.ISO (Product: 12C04UA#ABL)?