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‎09-14-2021 03:58 AM

HP Recommended
Product: Example: Pavilion x360 Converible
Operating System: Microsoft Windows 10 (32-bit)

So I have a HP Pavilion x360 convert. with Windows 10. My mother recently gave this computer to me as a parting gift to help me with school as she moved out of state. She is not tech savy in the slightest and forgot her passwords very quickly. I wouldn't be surprised if there are one or two malicious programs left on this computer too.

 

So here I am with a locked Pavilion. Here is what I've tried:

Okay, go into system troubleshoot and factory reset it. Don't have the recovery key, skip that. Click recover, instantly back to the main system troubleshoot screen. Computer didn't even try.

 

Next I decided to go straight to a USB recovery method. Get on main desktop, create recovery drive with that windows 10, plug into Pavilion, boot from USB in BIOS, recover from a drive. 

"Just remove my files" option works until 71% where it states something went wrong.

"Fully clean the drive" immedately displays the same "something went wrong" error 

 

I have disabled safe boot and all other options that could hinder this process in the BIOS menu. Still nothing works. The only thing I can think of now is HP legacy options but I cannot find them on this laptop.

 

Any help with resetting this laptop? Thanks in advance.

Blake

1 REPLY 1

‎09-14-2021 05:31 AM - edited ‎09-14-2021 05:42 AM

HP Recommended

If you are trying to use Windows 10 32bit, that might be a problem because most drivers are for 64bit, now.  Unless this is old or very limited hardware, it should be running 64bit. Without the full model number it is not possible to answer that, however.

If you have a qualifying PC, try the HP Cloud Recovery Tool

https://support.hp.com/ca-en/document/ish_4511095-4511141-16

OR

https://techridez.com/blog/using-the-hp-cloud-recovery-media/

 

 

 

A failing hard drive might be causing this error, also.

 


I'm not an HP employee.
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