Can't activate the Windows Hello face recognition on my HP pavillon all in one desktop

[mbsarahh]

Hello,

I have a HP pavillon all in one desktop 24-xaOxxx with a web cam.

I can't seem to be able to unlock the computer with the Windows Hello face recognition. Please I need help to activate the option. Thank you ! 🙂

[Dragon-Fur]

@mbsarahh 

There are two "flavors" of this model series:

HP Pavilion All-in-One PC 24-xa0000i 

OR

HP Pavilion All-in-One PC 24-xa0000a 

Regardless, to use Windows Hello Face (facial recognition), your webcam must be a higher grade IR type camera.

Windows Face logon requires the high-grade IR camera

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

There is no driver upgrade to change a Not-IR to an IR camera.

Method – Use PartSurfer to check the components in your computer

PartSurfer might be able to tell you exactly which parts came with your computer.

• For best results, use the Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM”

NOTE:  Some newer models may list the device as “camera”

OR

Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

AND / OR

Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion All-in-One PC 24-xa0000i 

OR

HP Pavilion All-in-One PC 24-xa0000a 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to show appreciation for the help.

Answered? Click "Accept as Solution" to help others find a solution.