Can't chose to connect to any internet it disappeared

[Gaynell1]

My internet connection has disappeared so I can't connect to any internet help!!! 

[Sneha_01]

HI @Gaynell1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your internet connection has disappeared and you can't connect to any network, here are some steps you can follow to troubleshoot the issue:

1. Restart Your Devices

• Restart your computer/laptop: This can often resolve temporary issues.
• Restart your modem and router: Unplug them for about 30 seconds, then plug them back in.

2. Check Wi-Fi Switch

• If you're using a laptop, ensure that the physical Wi-Fi switch (if available) is turned on. Some laptops have a key combination (like Fn + F2) to toggle Wi-Fi.

3. Network Settings

• Windows:
  • Go to Settings > Network & Internet > Status.
  • Click on Network reset at the bottom and follow the prompts.
• Mac:
  • Go to System Preferences > Network.
  • Select Wi-Fi, then click the minus (-) button to remove it, and then click the plus (+) button to add it back.

4. Update Network Drivers

• Windows:
  • Right-click on the Start button and select Device Manager.
  • Expand Network adapters, right-click on your Wi-Fi adapter, and select Update driver.
• Mac:
  • Go to the Apple menu > About This Mac > Software Update to check for updates.

5. Forget and Reconnect to Wi-Fi

• If your network appears but isn’t connecting, forget the network:
  • Windows: Go to Settings > Network & Internet > Wi-Fi > Manage known networks. Select your network and choose Forget.
  • Mac: Go to System Preferences > Network > Wi-Fi > Advanced, select the network, and click the minus (-) button to remove it.

6. Check for Interference

• Ensure there are no physical barriers (like walls) or electronic devices (like microwaves) that could be interfering with the Wi-Fi signal.

7. Run Network Troubleshooter (Windows)

• Right-click on the network icon in the system tray and select Troubleshoot problems. Follow the prompts to diagnose and fix issues.

8. Check Router Settings

• Access your router settings through a web browser by entering the router’s IP address (usually something like 192.168.1.1 or 192.168.0.1).
• Ensure that the Wi-Fi is enabled and not hidden.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support