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HP ENVY - 13t-ah000 CTO
Microsoft Windows 11

My internet connection has disappeared so I can't connect to any internet help!!! 

1 REPLY 1
HP Recommended

HI @Gaynell1,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your internet connection has disappeared and you can't connect to any network, here are some steps you can follow to troubleshoot the issue:

1. Restart Your Devices

  • Restart your computer/laptop: This can often resolve temporary issues.
  • Restart your modem and router: Unplug them for about 30 seconds, then plug them back in.

2. Check Wi-Fi Switch

  • If you're using a laptop, ensure that the physical Wi-Fi switch (if available) is turned on. Some laptops have a key combination (like Fn + F2) to toggle Wi-Fi.

3. Network Settings

  • Windows:
    • Go to Settings > Network & Internet > Status.
    • Click on Network reset at the bottom and follow the prompts.
  • Mac:
    • Go to System Preferences > Network.
    • Select Wi-Fi, then click the minus (-) button to remove it, and then click the plus (+) button to add it back.

4. Update Network Drivers

  • Windows:
    • Right-click on the Start button and select Device Manager.
    • Expand Network adapters, right-click on your Wi-Fi adapter, and select Update driver.
  • Mac:
    • Go to the Apple menu > About This Mac > Software Update to check for updates.

5. Forget and Reconnect to Wi-Fi

  • If your network appears but isn’t connecting, forget the network:
    • Windows: Go to Settings > Network & Internet > Wi-Fi > Manage known networks. Select your network and choose Forget.
    • Mac: Go to System Preferences > Network > Wi-Fi > Advanced, select the network, and click the minus (-) button to remove it.

6. Check for Interference

  • Ensure there are no physical barriers (like walls) or electronic devices (like microwaves) that could be interfering with the Wi-Fi signal.

7. Run Network Troubleshooter (Windows)

  • Right-click on the network icon in the system tray and select Troubleshoot problems. Follow the prompts to diagnose and fix issues.

8. Check Router Settings

  • Access your router settings through a web browser by entering the router’s IP address (usually something like 192.168.1.1 or 192.168.0.1).
  • Ensure that the Wi-Fi is enabled and not hidden.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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