Can't create BIOS flash - insydeflash cannot load the driver

[EHAMMOND]

I have the black screen of death happening and noted the caps lock was flashing twice.  I've seen that it's a BIOS issue so I have tried to create a BIOS recovery flash.  I have tried on my husband's laptop (HP) and my work laptop (Lenovo) and each time I download the file I can't run it.  

It will download as file sp47531.exe, I run it.  The installshiled wizard opens, I click next, accept the terms, choose my location and then I receive the insydeflash error message.  So it creates the WinFlash application but it will not open from there.  Other error popups are "Cannot open file C:\Users\ehammond\AppData\Local\TempzInsydeFlash.exe" "Cannot open file C:\Users\ehammond\AppData\Local\Temp\icsflash.dll" then "some files could not be extracted"

I am quite distraught, any help would be greatly appreciated - not ready for it to become a brick!!!  

[Riddle_Decipher]

@EHAMMOND

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand a BIOS flash isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you follow any HP Articles to complete the task of flashing or recovering the previous working BIOS?

If not, I recommend you follow the steps mentioned on this link: Click here

If the issue persists, I suggest you Contact HP to set up a repair/replacement order:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[garciare]

The HP response is incredibly unhelpful.  Can you provide info as to why the error "insyde flash cannot cannot load the driver" and how to resolve?

[Arthur-c]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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Thank you