Can't create boot-usb-system-disc via HP Cloud Recovery Tool HP 250 G6 Notebook

[TxxC]

Hello,

I have notebook HP 250 G6 with damage hdd disc, recovery system from hdd not working.
Now I renew from hdd to sdd disc (SDD CX400 GoodRam)
I check support my laptop by SN number and I received a positive answer (is support) on the page (link below):

HP PCs - HP Cloud Recovery Tool Supported Platforms:
https://d34z73bbtpzgej.cloudfront.net/

when i open HP Cloude Recovery Tool and typing SN my laptop can not find my model on the list (HP 250 G6)
Are on the list another models:

HP 215 Pro G5 MT
HP 218 Pro G5 MT
HP 260 G2 DM
HP 260 G3 DM
HP 260 G4 Desktop Mini PC
HP Collaboration G6 24 All-in-One with Zoom Rooms
HP Collaboration G6 27 All-in-One with Zoom Rooms
HP Collaboration G6 PC with Zoom Rooms
HP Desktop Pro
HP Desktop Pro 300 G3
HP Desktop Pro A
HP Desktop Pro A 300 G3
HP Desktop Pro A G3
HP Desktop Pro A G3 MT
HP Desktop Pro G2
HP Desktop Pro G2 MT
HP Desktop Pro G3
HP Desktop Pro G3 MT
HP Dragonfly Folio 13.5 inch G3 2-in-1 Notebook PC
HP Elite Dragonfly
HP Elite Dragonfly 13.5 inch G3 Notebook
HP Elite Dragonfly G2 Notebook PC
HP Elite Dragonfly Max Notebook PC
HP Elite Mini 600 G9 Desktop PC
HP Elite Mini 800 G9 Desktop PC
HP Elite SFF 600 G9 Desktop PC
HP Elite SFF 800 G9 Desktop PC
HP Elite Slice
HP Elite Tower 600 G9 Desktop PC
HP Elite Tower 680 G9 Desktop PC
...
...

But not HP 250 G6 😞
Can i choose some other model?

Could someone please help?

Sorry for my English

[Paul_Tikkanen · Accepted solution]

Hi:

You use this version of the cloud recovery tool for your notebook:

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

[TxxC]

Hello and thanks for the reply

When I go to the link you provided and enter the Product ID, I get the following information:

"Product is supported.
Create your Recovery Media by the following tool:
https://www.microsoft.com/store/apps/9mtks9pr7r3n"

But I don't install HP Cloud Recovery from Microsoft Store because I don't have any win10 computer (I'm still loyal to win7) and Microsoft Store doesn't work on Win7

I found HP Cloud Recovery (2.10.0.45367) at:
https://ftp.ext.hp.com/pub/caps-softpaq/CloudRecovery/crsupportedplatform.html
(link: "Download Cloud Recovery Client")
And from there it installs it.

[Paul_Tikkanen]

You're very welcome.

[TxxC]

Unfortunately the issue is still not resolved 😞 Can anyone check what version of HP Cloud Recovery is in the Microsoft Store? Is it 2.10.0.45367?

[Paul_Tikkanen]

I have zipped up and attached the version I use, below.

[TxxC]

Thanks a lot for the zip 🙂 The zip version is HP Cloud Recovery Tool v2.7.6.0 so the one I took from ftp is probably the version for companies (it has a different version numbering 2.10.0.45367) When I tried to install this zip from you (v2.7.6.0) I got the following message: "The credentials are invalid or out of date. Update HP Cloud Recovery Tool to the latest version." 😞 I don't think it will work without installing Win10. I will install Win10, check and write if it worked ...

[TxxC]

Hello again, I bought Win10, installed the OS, installed the latest HP RECOVERY TOOL, created recovery media USB and when I try to boot the laptop from USB I get the message:
"this computer is not supported by the system recovery media,
you will not be able to continue to recover this system with this media
error 0100-832B-8328,832A,832C,8444,84D4."
😞
When creating the USB, the HP RECOVERY TOOL program correctly assumed ProductID 2XY71ES#AKD so I don't understand why I get this message 😞
I am asking for help again

[TxxC]

Hello again, I bought Win10, installed the OS, installed the latest HP RECOVERY TOOL, created recovery media USB and when I try to boot the laptop from USB I get the message:
"this computer is not supported by the system recovery media,
you will not be able to continue to recover this system with this media
error 0100-832B-8328,832A,832C,8444,84D4."
😞
When creating the USB, the HP RECOVERY TOOL program correctly assumed ProductID 2XY71ES#AKD so I don't understand why I get this message 😞
I am asking for help again