Can't create windows 10 recovery drive for my Laptop

[Thamer-KSA]

Greetings All,

I tried several times to create recovery disk, but after processing a pop up message got displayed indicating error in creating recovery disk.

I searched for solutions and done almost an option stated to resolve this issue. But they didn't work. 

Below is an image of the error, 

[praveen196]

@Thamer-KSA Welcome to HP Community!

I understand that you are unable to create recovery.

Please perform cloud recovery. 

you will have to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Thamer-KSA]

Greetings Praveen196,

Thanks for the reply.  

Unfortunately, my notebook  HP Pavilion 13 X360 201nx is not supported for cloud recovery.  The problem also, is my original hard desk (500GB) crashed and I replaced it with a 1TB new hard desk.  As it's brand new desk it has no OS. So I tried to recover using a recovery drive from my other HP notebook which is HP HP Stream Notebook - 13-c100nx (ENERGY STAR).  The recovery process stopped after 3% progress and provide one option "Cancel".    

I appreciate if you can assist to create a recovery desk (bootable of course) to restore  my Pavilion X360 notebook. As for info, it was upgraded to Windows 10 release 2004.

[KrazyToad]

@Thamer-KSA

At this point I suggest you contact HP Support in your Region to order the Recovery Media

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.