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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Can't download drivers from HP website.

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09-26-2020 06:02 PM
I can't download drivers from https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv7-3000-entertainment-notebook-pc-seri... . Hard disk crashed and I will need to download drivers after i re-install the OS.
09-26-2020 06:22 PM
Hi:
What is the full model number or product number of your notebook?
Use this guide to find that information...please do not post the serial number.
https://support.hp.com/us-en/document/c00033108
The problem you are facing is that HP retires support for PC's that are 10 or more years old, which is why the dv6-3000 driver page isn't responding.
However, they haven't retired the dv7-3100 Intel model series yet, and if your notebook has an Intel processor and chipset, the drivers from that site should work on yours.
09-27-2020 06:09 PM
The drivers from this model should work on yours. Don't use the BIOS files though.
The dv6 model series is the 15.6" display version of your notebook.
I highly recommend you save these driver files someplace, because HP will probably be retiring this support page very soon.