• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 15 Touch Smart Notebook
Microsoft Windows 10 (64-bit)

I was trying to work on some computer issues. I went to msconfig. In selective startup I dis-abled some processes.

I must have checked something I shouldn't have, because now when I boot up, at the login screen, Ctrl Alt Delete does not bring up the login options (a place for user name and password)

3 REPLIES 3
HP Recommended

Hello @Dezz_10

 

Welcome to the HP Support forum. Thank you for posting.

 

Try "turning back time" by using System Restore.

 

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

 

- Choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

 

Hope this helps. Let me know how it goes. Provide your feedback/reply.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert volunteer (2013-2023)
HP Recommended

 tried restoring and it fails 2 ways

one says there is no restore point

second it to use F10 and there is a restore there, that one fails at 33%

is there a way to access safe mode?

 

HP Recommended

Hi again,

 

If System Restore mentioned there were no restore points, this may be true - this function was not enabled before or the points were deteted at some point.

 

F10 is the BIOS options, not sure about any restore option there (restore BIOS settings to default is not relevant).

 

 

 

With Windows XP, Vista, 7, you could easily break the startup process by hitting F8 repeatedly and then you could choose an option to enter Safe Mode.

 

With Windows 8, 8.1 and Windows 10, entering Safe Mode is done via different means. You need to enter the recovery environment (recovery partitions) - this is the F11 options.

Then go to Troubleshoot -> Advanced options -> Startup settings -> Restart

 

Reference >> https://www.asus.com/support/FAQ/1013074/

 

 

Could you elaborate on what is your initial problem so that you want to enter Safe Mode ?

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert volunteer (2013-2023)
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.