Can't find a system restore image

[Mr_Dave123]

I've got a BCD error that I can't recover from on my Pavilion 14-dv1629sa (519L5EA#ABU)

No matter what I do, I can't get it to find the recovery image. HP Cloud recovery says that no image is available. I've tried loading a fresh copy of Windows 11 from USB, but it can't find the hard drive to install it from (missing a driver maybe?). The Hard drive passes all checks and I could see the data on there when I was able to get to a command prompt.

I'm now stuck with this:

Where can I can a recovery image for this from? I'm just going round and round in circles!

[Paul_Tikkanen · Accepted solution]

Hi:

I just checked and agree that your notebook is not supported by the HP cloud recovery tool.

It may be in the future as it takes time for HP to upload the images to the website.

In any event, you should be able to clean install W11, and yes, you are correct about Windows needing a driver so it can 'see' the hard drive.

Since your notebook as an Intel 11th gen core processor, there is a special process needed to install W10/W11 on notebooks with the Intel 11th gen core processors...

See the info at the link below.

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

Here is the link to the driver you need...

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135979.exe 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

When I ran through the steps, I don't get an Extract to option when I right click on the file.

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

The 1st file at the top of the page is for 64 bit.

7-Zip (7-zip.org)

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp135979), and copy that folder to your USB flash drive, and continue with the instructions.

Then you can install the drivers and available software from the support page.

HP Pavilion Laptop PC 14-dv1000 (464V0AV) Software and Driver Downloads | HP® Customer Support

[Mr_Dave123]

Hi Paul,

Thanks for the super reply. Downloaded the driver and installing Windows 11 now. 😀👍

Cheers,
Dave

[Paul_Tikkanen]

You're very welcome, Dave.

Cheers,

Paul