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Locked

‎09-29-2022 06:46 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 IDS Base Model

Hello everyone!

 

I got my laptop couple weeks ago. After a while, it suddenly gave me the blue screen with boot options etc but neither option were selectable. So i USB booted the pc and try go through a clean install but then the partitions would not allow me to install/delete any kind of customization. I tried from 'diskpart' first, then tried lifting up the bitlocker decryption thru 'manage-bde -status' but got multiple issues like driver cant be locked, so i couldn't format the drive. Because it keeps saying me the driver is write protected. i dont know what else to do. Need help please!

Category:
1 REPLY 1

‎09-30-2022 05:15 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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