Can’t get help for BSOD

[kenslate]

I have been unable to use my laptop because of BSOD and am frustrated by the lack of support from HP. When I fill out the form from  call or callback, the submit button doesn’t work. When I tried the chat, I didn’t get a response for 4 hours, when I was no longer available, and the advice was useless. When I responded that it didn’t work, I didn’t receive a reply. How can I speak to someone at HP for support on this? The online form clearly doesn’t work. 

[Max3Aj]

@kenslate, Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running. 

Our apologies for the discomfort you've experienced. 

To better assist you, could you please share your printer's serial number and active case ID with us via private message? 

Need help finding your serial number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Max3Aj