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‎12-30-2019 08:10 AM

HP Recommended
Product: Hp stream

I can't get it to work. If I push f11 I  can get it to the screen where it resets. Every time I reset it it resets then nothing 

16 REPLIES 16

‎12-30-2019 08:58 AM

HP Recommended

Hello, when you try to start your computer normally, what have you on your screen?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎12-30-2019 11:38 AM

HP Recommended

All it will do is flash hp then blank screen. I have already pushed F2 and checked the system. Everything says it is fine. I now have pushed F11 and tried to reset and after it resets it still flashes the hp then blank screen 

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‎12-30-2019 01:16 PM

HP Recommended

All hardware tests passed in extended test?? And do you have succeed one time to reinstall Windows?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎12-30-2019 01:54 PM

HP Recommended

Yes everything passed. I am on the reset this pc page, however I haven't tried to reset it again. I've tried it twice and it says it was unable to reset 

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‎12-30-2019 01:57 PM

HP Recommended

OK, when you start your PC by F11, do you have any other options?? Normally you have "advanced options", with options for restore your PC to a previous states, and uninstall last updates. I recommend to you to try this. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎12-30-2019 02:01 PM

HP Recommended

System restore 

Use a restore point recorded on your pc to restore windows???

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‎12-30-2019 02:10 PM

HP Recommended

Yes you can check if you have a restore point. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎12-30-2019 02:26 PM

HP Recommended

Says no restore points have been created. When I try to create a restore point by opening system protection it says that system protection is available only in online operating systems 

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‎12-30-2019 02:30 PM

HP Recommended

You can create a restore point only when Windows is working. Have you try option to uninstall last updates?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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