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Locked

‎08-09-2022 07:30 PM

HP Recommended
Product: HP Notebook - 14z-cm000 CTO
Operating System: Microsoft Windows 10 (32-bit)

My laptop wouldn’t let me log in and I tried to do Automatic Repair but it won’t let me out of this mode. It’s been 2 hours! 

1 REPLY 1

‎08-10-2022 02:03 AM - edited ‎08-10-2022 02:16 AM

HP Recommended

Hello @Gabby217 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Cancel repair loop, press and hold power button until notebook switches off.

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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