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HP Recommended
HP notebook 15-bs2xx
Microsoft Windows 10 (64-bit)

HP notebook 15. I’m so lost on how to fix my windows 10 HP laptop back to normal. I upgraded from 500 G to 1 T now I can’t get my Laptop notebook to get started at all. Please help

1 REPLY 1
HP Recommended

Hi:

 

Use another Windows PC and make a bootable USB recovery drive using the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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