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‎07-20-2020 11:56 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15.6" Full HD, Intel Core i5-8300H, NVIDIA GeForce GTX 1050 Ti Graphics, 1
Operating System: Microsoft Windows 10 (32-bit)

Hello,

I used to work from an 250GB SSD that I installed myself to my laptop. And now I want to install a 500GB. I removed the SSD and added the new one, and found that the windows on the HD is corrupt and I can't open it for some reason. I did some googling but all I found requires that I access the windows recovery environment, but I can't get to that since I keep getting the blue error screen no matter what I do. Here's the blue screen I am getting.
When I press any of the F keys options I get the same screen again, or shutdownsWhen I press any of the F keys options I get the same screen again, or shutdowns

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-20-2020 12:49 PM

HP Recommended

Hi:

 

I would use the HP cloud recovery tool using another Windows PC with W7 64 bit or newer on it to create a USB recovery drive.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

View solution in original post

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1 REPLY 1

‎07-20-2020 12:49 PM

HP Recommended

Hi:

 

I would use the HP cloud recovery tool using another Windows PC with W7 64 bit or newer on it to create a USB recovery drive.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
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