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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 4
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Can't install windows 10 on HP 15-dw3003ur

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Laptop 15-dw3003ur

Bought a new HP Laptoop 15-dw3003ur with free dos. I created a bootable USB flash drive with windows 10 on the official website. When installing windows 10, the laptop does not see the disk and its partitions. Asks to download drivers for a digitally signed disc. I cannot find a solution to the problem.

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Message 2 of 4
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Hi:

 

There is a special process needed to install W10 on notebooks with the new Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

The link they direct you to the support site doesn't work.

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

18.0.1.1138

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp109000.exe

 

There is another thing I don't understand in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

So, if you have the same issue, download and install the free 7-zip file utility from the link below.

 

The 2nd file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp109000), and copy that folder to your USB flash drive, and continue with the instructions.

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Message 3 of 4
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i just ran the setup program and selected the installation drive as the win 10 install  usb . 

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Thanks.

 

That's not what the instructions indicate though.

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