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Locked

‎03-25-2020 01:51 AM

HP Recommended
Product: HP envy x360

My laptop automatically updates the system when i opened it but after the update, face recognition wouldn’t work and PIN is no longer available. The laptop now needs password to log in. I don’t remember creating password for this or If i did create one, I couldn’t remember at all. Can you pls help me on how i can get pass through this.

1 person had the same question
1 REPLY 1

‎03-25-2020 08:48 AM

HP Recommended

@Zel0001 

By Community policy, we are no longer allowed to provide any assistance with password reset or recovery.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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