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Locked

‎08-04-2023 04:45 AM - last edited on ‎08-07-2023 06:10 AM by Retired

HP Recommended

I had to reset my laptop after audio and microphone issues I couldn’t solve.
Now I can’t log in to my HP Laptopwith my old password.

I changed my Microsoft account password but that isn’t being recognised either despite it being recognised when I login on my phone. Help please 🙏

Category:
1 REPLY 1

‎08-04-2023 11:06 AM

HP Recommended

Hey @GMcGIreland16,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert locking mechanisms such as passwords, fingerprint scanners, biometry, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

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