Can't log on after BiIOS upgrade

[Oileanach]

Upgrade of BIOS can't now log back in as PIN and facial Recognition disabled. Wants a password that was not set up ever!

[KrazyToad]

@Oileanach

Many HP computers have an HP BIOS Restore tool that might be able to recover the BIOS from an earlier version and restore basic functionality. This tool might or might not work in the event of BIOS corruption depending on many factors, but is worth trying in the event the updated BIOS is casing problems

1. Turn off the computer, and then connect the power cord.

2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

   

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

   • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key.

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Oileanach]

Hi. Thanks for the info but it didn't work unfortunately. Oileanach. 

[Riddle_Decipher]

@Oileanach I suggest you go through the steps to attempt a bios recovery using the USB drive, since the steps advised earlier didn't work:

Use a second working computer with an active internet connection to create a BIOS recovery USB flash drive.

1. Get the product number for the original notebook that requires a BIOS recovery. This number is typically found on a label on the bottom of the notebook or on the box it shipped in. Go to How Do I Find My Model Number or Product Number? for additional options.

   NOTE: 

   The general or series name near the keyboard or on the frame around the display is not specific enough for identifying correct download files.

   

2. Insert a blank USB flash drive into an available port on the second computer.

3. Go to the HP Customer Support - Software and Driver Downloads page.

4. Navigate to the product page for your computer.

5. Select BIOS, and then review the details of the latest available version or the specific version recommended for the recovery. Confirm it is the correct BIOS update before proceeding.

      CAUTION: 

   Read the Details section to confirm that it applies to the computer. Installing the wrong BIOS could cause the computer to stop working.

6. Click Download, and then click Run.

7. Click Yes on the User Account Control screen.

   

8. On the InstallShield Wizard window, click Next.

   

9. Select I accept the terms in the license agreement, and then click Next.

   

10. In the HP BIOS Update and Recovery window, click Next.

    

11. Select Create Recovery USB flash drive, and then click Next.

    

12. Select your USB flash drive, and then click Next.

    

13. Wait while the BIOS files copy to the USB flash drive.

    

14. When The recovery flash drive was created successfully displays, click Finish.

    

15. If necessary, click Cancel to close the update utility.

    

16. Remove the flash drive from the computer.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO THE STEPS UNDER - Install the BIOS recovery file

(By the end of this article all the issues should be resolved)

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.