Can't login on new laptop

[Rosy90]

I am trying to setup my new HP laptop and it always just shows an error message 

[Deep_World]

Hi @Rosy90,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact error message you see on the screen.
• Whether this happens during the initial Windows setup (first boot) or after creating a user account.
• If you’re using a Microsoft account or a local account to sign in.
• Whether the laptop is connected to the internet (Wi‑Fi or Ethernet) during setup.

In the meantime, here are a few troubleshooting steps you can try:

• Restart the laptop and attempt the login again, as sometimes setup errors clear after a reboot.
• Check your internet connection: Ensure the laptop is connected to a stable Wi‑Fi or wired network, since Windows setup often requires online verification.
• Verify your credentials: If using a Microsoft account, confirm that the email and password are correct by signing in on another device.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World