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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
09-13-2024 03:30 PM
Hi Brookie201,
Welcome to the HP support community.
I understand that you are facing an issue with you computerr, I am glad to assist you today.
If you’re having trouble resetting your login information on an HP laptop, here’s a step-by-step guide to help you regain access to your system:
1. Reset Your Password Using HP Tools:
For Windows 10/11:
**A. Using Password Reset Disk (if created earlier):
- Insert the password reset disk into your laptop.
- On the login screen, select "Reset password" and follow the prompts to reset your password using the disk.
**B. Using Microsoft Account:
- If your HP laptop uses a Microsoft account, you can reset your password online:
- Go to the Microsoft password reset page.
- Follow the instructions to verify your identity and create a new password.
**C. Using Local Account Password Reset:
- On the login screen, click "I forgot my password" or similar options. This option may appear depending on the setup and version of Windows.
**D. Using Safe Mode:
- Restart your laptop and repeatedly press F8 (or Shift + F8) as it boots to enter Safe Mode.
- In Safe Mode, you may be able to log in with the built-in Administrator account and change your password from there.
2. Use Recovery Options:
**A. HP Recovery Manager:
- If you have a recovery partition, you might be able to access it to reset your laptop to factory settings.
- Restart your laptop and press F11 (or Esc and then F11 on some models) during boot to access HP Recovery Manager.
**B. Windows Recovery Environment (WinRE):
- If you can't access the login screen, restart your laptop and press F8, Shift + F8, or F11 to enter WinRE.
- Go to Troubleshoot → Reset this PC. You can choose to keep your files or remove everything.
3. Reset BIOS Password (if applicable):
If you are unable to access the BIOS or UEFI settings due to a BIOS password and you do not know it, you can:
**A. Clear CMOS Battery:
- Power off the laptop and disconnect it from the power source.
- Open the laptop (if you're comfortable doing so) and locate the CMOS battery on the motherboard. Removing it for a few minutes can sometimes clear the BIOS password.
**B. Contact HP Support:
- For assistance with BIOS passwords, contacting HP Support is often the best approach. They can guide you through the process of resetting or recovering BIOS passwords.
4. Use HP Support:
**A. HP Support Website:
- Visit the HP Support website and search for articles or troubleshooting steps related to password recovery.
**B. Contact HP Support:
- Reach out to HP Support directly. They may require proof of ownership and can provide specific instructions based on your laptop model.
Regards
HP
Raj2111
I am an HP Employee
09-16-2024 02:22 PM
Hi @Brookie201 ,
We did not hear from you after I replied to your post that you had created on HP Support Community.
This is a follow-up to know if the issue that you were facing with your HP product still persists, kindly help me with the details requested to assist you further.
Take care and have a great day ahead!
Regards,
Raj
Raj2111
I am an HP Employee