cancel
Showing results for 
Search instead for 
Did you mean: 
Level 3
33 30 3 5
Message 1 of 19
368
Flag Post

Solved!

Can't perform recovery

HP Recommended
Notebook 14s-dr 1008tu
Microsoft Windows 10 (64-bit)

I wanted to reset my pc to 8ts original state but when I used recovery media created by hp cloud recovery it said you will not be able to recover this system with these media error 0122 -0 - 1i have tried several times and have also double checked the product id please help

18 REPLIES 18
Level 15
Level 15
9,900 9,806 793 3,774
Message 2 of 19
Flag Post
HP Recommended

Hello @Aryan29 

 

HP Recovery media does not support all PC models. If the motherboard has been replaced or tempered with, the recovery will also fail.

 

If HP Cloud Recovery does not work for your model for whatever reason, please perform fresh clean "vanilla" installation of Windows following the steps in the enclosed PDF file (below).

 

Let me know how it goes

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
Author
Level 3
33 30 3 5
Message 3 of 19
Flag Post
HP Recommended

Thanks for your reply but just for you can know I have not got my laptop's motherboard replaced or changed anything except the O's reinstall. The OS reinstalled but the recovery media still wouldn't work

Reply
0 Kudos
Level 15
Level 15
9,900 9,806 793 3,774
Message 4 of 19
Flag Post
HP Recommended

You are most welcome 🙂

 

The motherboard mentioning above was just a speculation, it's just the most common reasons. Recovery can fail due to hardware issue, software incompatibility (software issues) etc... Please, try the Microsoft way as suggested. I hope it works for you

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
Author
Level 3
33 30 3 5
Message 5 of 19
Flag Post
HP Recommended

I have tried reinstalling the Operating System 2 times and also tried making and then using recovery media but still the same error

Reply
0 Kudos
Level 15
Level 15
9,900 9,806 793 3,774
Message 6 of 19
Flag Post
HP Recommended

Did you actually perform the method (all steps) I posted above, in the PDF file ?

I just posted it few minutes ago, it takes a lot of time (way more) to create it and then use it ?

 

If you did, could you take a picture of the error you see, use your camera or smartphone? Post it back in your next reply

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
Author
Level 3
33 30 3 5
Message 7 of 19
Flag Post
HP Recommended

I had tried all the steps before as a precaution before starting the forum and i do not know how to send picture can you tell me how to do so ?

Level 15
Level 15
9,900 9,806 793 3,774
Message 8 of 19
Flag Post
HP Recommended

@Aryan29 wrote:

I had tried all the steps before as a precaution before starting the forum and i do not know how to send picture can you tell me how to do so ?


Hi,

 

You can take a picture using your phone/smartphone/camera, upload it on your PC and then try to reply here.

During the reply, use the browse link as shown here :pic.PNGe link below the field of writing to attach the picture

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
Reply
0 Kudos
Author
Level 3
33 30 3 5
Message 9 of 19
Flag Post
HP Recommended

 

1608535209791988400031056072996.jpg

Reply
0 Kudos
Author
Level 3
33 30 3 5
Message 10 of 19
Flag Post
HP Recommended

image.jpeg

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation