Solved: Can't perform recovery - HP Support Community

Aryan29 · ‎12-18-2020

I wanted to reset my pc to 8ts original state but when I used recovery media created by hp cloud recovery it said you will not be able to recover this system with these media error 0122 -0 - 1i have tried several times and have also double checked the product id please help

Aryan29 · ‎01-01-2021

I got to know that it's not working as it doesn't work sometimes with ssd just like that and I have reinstalled all drivers and apps but can't reinstall some apps like jumpstart and some more everything else is fine by the way thaks for co operating with me

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IT_WinSec · ‎12-19-2020

Hello @Aryan29

HP Recovery media does not support all PC models. If the motherboard has been replaced or tempered with, the recovery will also fail.

If HP Cloud Recovery does not work for your model for whatever reason, please perform fresh clean "vanilla" installation of Windows following the steps in the enclosed PDF file (below).

Let me know how it goes

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

Aryan29 · ‎12-19-2020

Thanks for your reply but just for you can know I have not got my laptop's motherboard replaced or changed anything except the O's reinstall. The OS reinstalled but the recovery media still wouldn't work

IT_WinSec · ‎12-19-2020

You are most welcome 🙂

The motherboard mentioning above was just a speculation, it's just the most common reasons. Recovery can fail due to hardware issue, software incompatibility (software issues) etc... Please, try the Microsoft way as suggested. I hope it works for you

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

Aryan29 · ‎12-19-2020

I have tried reinstalling the Operating System 2 times and also tried making and then using recovery media but still the same error

IT_WinSec · ‎12-19-2020

Did you actually perform the method (all steps) I posted above, in the PDF file ?

I just posted it few minutes ago, it takes a lot of time (way more) to create it and then use it ?

If you did, could you take a picture of the error you see, use your camera or smartphone? Post it back in your next reply

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

Aryan29 · ‎12-20-2020

I had tried all the steps before as a precaution before starting the forum and i do not know how to send picture can you tell me how to do so ?

IT_WinSec · ‎12-21-2020

@Aryan29 wrote:
I had tried all the steps before as a precaution before starting the forum and i do not know how to send picture can you tell me how to do so ?

Hi,

You can take a picture using your phone/smartphone/camera, upload it on your PC and then try to reply here.

During the reply, use the browse link as shown here :e link below the field of writing to attach the picture

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

Aryan29 · ‎12-21-2020

Aryan29 · ‎12-21-2020

Can't perform recovery

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