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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Can't play valorant or any other games

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11-03-2024 12:23 AM
Hi, I bought my computer about 4 months ago and there were no problems at all.I've been getting a video card crash error while playing valorant for the last 1 week, and I started using discrete mode thinking that the problem was caused by being in hybrid mode, there was no problem at first, but after a while my computer suddenly started crashing for no reason, and I looked at a lot of solution suggestions.At first I noticed from the minidump files that the problem was from an application called vgk.sys, and I formatted my computer, did a clean installation, and installed up-to-date windows 11. Jul.After installing, I installed the drivers via HP Support and downloaded geforce experience and then downloaded valorant and observed whether the problem persisted.As soon as I opened the game, my computer shut down with a direct blue screen error, and I asked to the microsoft forum, created a question with the minidump file, and someone asked me to write the code "verifier /standard /all /bootmode resetonbootfail" via cmd after entering the code, I tried to turn on the valorant and got a direct blue screen error, this time the computer started giving a blue screen every time it never turned on.I've formatted Jul again and installed clean and I'm in the current situation nothing is installed, what do I need to do except the hp support assistant application please help.Am I doing something wrong when downloading drivers?
here is the minidump files;https://drive.google.com/file/d/1rTVFdMcbRFWvofQ4SJNCssdhrpNNx1rw/view?usp=sharing