Can’t reboot

[TF-BOFORSHO]

after deleting the partitions, click new and then apply.then press okon this one select the primary drive and click next

[TF-BOFORSHO]

after you click next, it should start to install windows make sure you click on all the drives and delete them till you have just One 

[SAT740653]

More basic question…….should I be able to see a PC reset option in the troubleshooting section on the laptop? I don’t 

[Paul_Tikkanen]

Hi, @SAT740653 & @TF-BOFORSHO 

If the drive is good, and you are clean installing W10/W11, the reason Windows can't find the drive is because neither operating system has the storage controller drivers needed for Windows to find the drive.

See this discussion for the solution if you want to clean install Windows...

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

[TF-BOFORSHO]

Is this what you see! if so i think the option your looking for in the see more options

[TF-BOFORSHO]

I dont think the issue is the drive cant be seen by windows, i think the issue is that the drive need to be formatted and or deleted and new partitions set up for the clean install, the screen for trouble shooting can be seen, then the install is still there and being used, just stuck in a recovery loop! but we shell know more soon

[SAT740653]

 

[Paul_Tikkanen]

Hi, @SAT740653 

Please read this discussion...I can almost guarantee you that the problem will be solved since your notebook has an Intel 11th gen core processor...

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

[TF-BOFORSHO]

nice

[TF-BOFORSHO]

you will need to put it on the flash drive with the windows 11 on it if you cant boot into windows if you have a usb-c dock you can use your phone for the download and put it on the flash drive that way as well