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‎10-02-2021 01:24 PM

HP Recommended
Product: Omen 17
Operating System: Microsoft Windows 10 (64-bit)

Does anybody have any idea why I keep getting a download failure when I try to reset my laptop via the cloud download?

This is a brand new device and I feel like I’ve tried literally everything.

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2 REPLIES 2

‎10-02-2021 02:20 PM

HP Recommended

@A_Cooper92 

 

>>>> I try to reset my laptop via the cloud download?

Where is the cloud ?  How do you apply that ?

 

Regards.

BH
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‎10-02-2021 04:19 PM

HP Recommended

There are 2 ways. The way I’m referring to in this post is as follows:

 

go to “recovery options” in your windows settings. Click “reset this pc”… Go through the prompts and you will have an option to either reinstall from local save or download from the cloud. 
that particular option is not working for me therefore I am now trying to reinstall with the HP Cloud recovery tool 

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