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‎09-13-2020 08:29 PM

HP Recommended
Product: HP 15-f272wm
Operating System: Microsoft Windows 10 (64-bit)

It is telling me that the reset I tried to do has failed. Please advise.

1 REPLY 1

‎09-14-2020 07:56 AM

HP Recommended

Hi:

 

If the factory reset failed, the only suggestion I can offer, would be to clean install W10 by making bootable installation media using the media creation tool at the link below.

 

You will need to have access to another Windows PC running W7 x64 or newer.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page...

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/7527799/model/8888505

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