Can't run recovery

[Eijin]

Hi I own hp omen laptop which recently started to run slowly so I decided to run factory reset. Now I can't do anything with it it won't let me start there is a window loading administrator but it says that it failed. I'm not sure if this is windows 10. 32 or 64 bit.  I have no idea what to do next. Please help. 

[iomare]

Hi,

The Hard Drive has failed and that is why the recovery is not working.

What is the exact model of the OMEN?

Model number

You will need to replace the failing drive and reinstall the OS.

Let me know if you need further help,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

[Eijin · Accepted solution]

Hi so basically I need to buy a new hard drive, what is the reason hd is damaged if there wasn't any physical interaction with laptop. Model is 17-an012na.  I'm not an expert at all but I thought that if hard drive is broken I wouldn't be able to start PC. 

Thank you. 

[iomare]

Hi,

Hard Drives have spinning platters, so sooner or later they fail. Once they fail you can usually turn on the PC, but it will not boot into OS or will run really slow and have many problems.

Since you will need to replace the drive you should upgrade to an SSD by either replacing the HDD with a 2.5" SATA3 SSD or inserting an M2 SSD in the M2 slot. This would give a great boost to the everyday performance of the PC.

Pages 40 and 44 of service manual

http://h10032.www1.hp.com/ctg/Manual/c06001792

You can then reinstall the OS. Here is a small guide:

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/omen-by-hp-17-an000-laptop-pc/15551440/model/17107151/manuals

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

[Eijin]

So I need to buy a new copy of windows 10 I can't reactivate one I had.  Sorry I'm at work now I will carefully read and analyse what you wrote a bit later. 

Many thanks.

[iomare]

No, you can download Windows 10 for free and install, Once installed Windows 10 will activate automatically once connected to internet as the product key is in the firmware of the notebook.

Regards,

David