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HP Recommended
HP Notebook - 15-f125wm (Touch) (ENERGY STAR)
Microsoft Windows 10 (32-bit)

HELP! So it started with the memory being full and i couldn't figure out why, so i went to the task manager and saw all these Microsoft things taking up so much space, i googled it and i read it was safe to remove some stuff, i know now that was stupid, but now my laptop cannot access the internet anymore because it is stuck in airplane mode, i tried all troubleshooting and i cant take it off and now it says i have no drivers, is there a cd or something i can get to install them without the internet, or how can i get this fixed, can i just do a factory reset? Will that take off windows? i don't have any files on there that i need or want so i'm good with that being deleted.  Thanks in advance for any help or advice. 

6 REPLIES 6
HP Recommended

Hi:

 

Before you resort to a factory reset (which may or may not fix the problem), download the wifi driver you need from another PC, copy it to a USB flash drive, plug the flash drive into your PC and install the wifi driver that way.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100552.exe

 

 

HP Recommended

Thanks so much for the info.   Where on the website can I find the WiFi driver ? I can’t seem to locate it 

HP Recommended

You're very welcome.

 

That link I posted above is the direct download to the Realtek 8188EE wifi driver you need for your notebook.

HP Recommended

When i clicked on it i got this error:

Not Found

The requested URL /pub/softpaq/sp100501-101000/sp100552.exe was not found on this server.

HP Recommended

Ugh!

 

HP must have removed that file from the server for some reason or another.

 

Use this one instead...I tested it and it downloads.

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96873.exe

HP Recommended

Thank you so much. I was finally able to put it on a flash drive and then download it to my laptop but it still won’t let me get out of airplane mode.  The driver is showing as on my computer so I’m not sure what to do ☹️

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