Can't turn on my computer

[Annelondon]

I can't turn my pc.

The light flashes 5 times and then 3 times slowly.

I tried to press the start button for 15 secs and put the battery on but nothing happened.

Help 😉

[Raj_05]

Hi @Annelondon,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The blinking LED lights on an HP laptop typically indicate a hardware or power issue. The specific pattern of blinks you mentioned (5 times followed by 3 times slowly) might correspond to a particular error code. In many cases, this pattern indicates a problem with the motherboard or another critical hardware component.

Since you've already attempted a basic reset by holding down the power button for 15 seconds and reinserting the battery, and those steps didn't help, here are a few additional troubleshooting steps you can try:

• Check the RAM: Reseat the RAM modules (if accessible) or try booting the laptop with one RAM stick at a time, in case one of them is causing the issue.
• Disconnect External Devices: Disconnect all external devices, such as USB drives, printers, and external monitors. Sometimes a faulty external device can prevent the laptop from starting.
• Check the Power Adapter: Make sure your power adapter is working properly. If it's not delivering power to the laptop correctly, this can cause startup issues.
• Try a Different Power Outlet: Sometimes, the power outlet you're using might be faulty. Plug the laptop into a different outlet to ensure this isn't the issue.
• Remove and Reinsert the Battery: If your laptop has a removable battery, try removing it and then holding down the power button for about 30 seconds. Then, reinsert the battery and try turning the laptop on again.
• Perform a Hard Reset: Unplug the power adapter and remove the battery (if possible). Then, hold down the power button for about 30 seconds. After that, plug in the power adapter (without the battery) and try turning on the laptop.
• Check for LED Codes: Different models might have different LED blink codes. Look up your laptop's model-specific blink code pattern in the user manual or on the HP website. It could provide more insight into the specific issue.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support