• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-27-2019 12:37 PM

HP Recommended
Product: HDX 16-1160US
Operating System: Microsoft Windows 7 (64-bit)

"The installation failed in the SAFE_OS phase with an error during MIGRATE_DATA operation".

If I try doing a clean install of Win10, rather than upgrade of existing Win7 Ultimate, how do I ensure the correct dirvers are available for SSD and Video components ?  I've already tried several tips from online forums and have not been successful with the upgrade (trying to save existing applications and data).  Please help if you have resolved this issue.  Thank you

1 REPLY 1

‎09-02-2019 06:35 PM

HP Recommended

@rherman 

When I looked up this error, the most common cause appeared to be the lack of disk space needed for the Upgrade.

 

You generally need at least 12GB of free space, and 20GB is a much better amount  -- if you have that,

 

Please check your available disk space in the OS partition and see if this is an issue.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.