Can't upgrade to Windows 10 v.1903

[Dmitry242353]

When I upgrade to Windows 10 v.1903, there are multiple issues: low resolution, slow response, booting to a black screen. All drivers are up-to-date.

[TEJ1602]

@Dmitry242353, Welcome to HP Support Community!

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

Additionally, perform a hardware diagnostics test. Follow the steps below:

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Dmitry242353]

Good day. As I stated in the original message, all drivers are up-to-date, I ran Windows update, HP Support Assistant and checked HP web-site for updates.

I have just run System Tests as you suggested--passed all tests.

[KrazyToad]

@Dmitry242353

Let's try a System Restore to an earlier time before the issue started and check if that makes a difference.

You can refer to this Link: https://support.hp.com/in-en/document/c03327545

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[El_Heisenberg]

Low resolution might be fixed by changing the resolution to a higher one (Right-click on the desktop and choose "Display Settings" and then go to "Resolution" and select the highest recommended setting)

You can also follow this link to download the official drivers for your model;

https://support.hp.com/za-en/drivers

All things constant, the slow response could be caused by insufficient memory (RAM) on your system. If you could clarify, when does the black screen appear? During startup or when you reach the desktop. If it's during startup, you might just fix the issue by fixing startup issues, else, a black desktop screen means your copy of Windows is not licensed. Most probably this could be due to you having installed a beta version of Windows obtained through Windows Insider.

[Dmitry242353]

I have two restore points and they are both after I tried installing 1903, so this will not help.

[Dmitry242353 · Accepted solution]

The issue was with buggy Radeon drivers. I ran AMD Clean uninstall, that helped. Now, my display drivers are 2015 year old, though.

[Good_Ol_Dan]

Did the graphics drivers installed with v1903 work OK?  I've found that only the old circa-2015 drivers seem to work... haven't been able to update my Pavilion laptop past v1809 yet... fails v1903 update.

[Dmitry242353]

Yes. However, afterwards I did install AMD Radeon Settings with the latest drivers. Now, everything is working fine.

[Good_Ol_Dan]

Thanks! Running the AMD uninstall now, then I'll try v1903 again...