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Can’t use my PIN to login computer only gives Password option

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HP 250 G3 Notebook PC
Microsoft Windows 8.1 (32-bit)

I’ve had my PC since 2015 and I’ve been using my PIN to sign in on my local account and I had created a password before but I never used it because it was easy to Sign in with my PIN now I don’t even have the option to do that I’m using Windows 8.1 HP 250 G3 Notebook PC

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The password, even though never used to log into the machine, should still work.

If the problem is that you do not know the password, that is trouble.



Password Help in the Community


What to do?

The Community can help only to the extent of providing basic information.

Following is my own compilation of "try / consider" suggestions.



If you are attempting to sign in using Windows, scroll down and see section Microsoft Account Login


Community members are prohibited providing any information that can / will breach the computer's security.


Both the "Power On" BIOS password and Windows logon passwords are affected by the restrictions.


NOTE:  Do not respond to anyone who sends you a message (or email) claiming they will help you if you would just give them your private information and a credit card (or any form of payment).



Community Policy / Rules


According to the Community's Rules of Participation


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Open website  HP World-Wide Support

 Select your region and follow the prompts



Available Options


For other than the Power-On BIOS password,

Start Here and work your way down the list of suggestions.



Finding your Product Name, Product Number, or Serial Number



Microsoft Account Login


If you are using a Microsoft Account to log into the computer,

You might  be able to get help from Microsoft.

Reminder:  You can reset your Microsoft password using a different computer


General Reference / FYI (For Your Information)

Microsoft Account – Password Reset

When you can't sign in to your Microsoft account


Ask the Community:  Microsoft Community


September 2020

Microsoft Community - Incorrect Password after Windows 10 update – Page 2

Workaround / Solution – Remove trailing space from username


What else?

Microsoft or Local Account


A licensed Microsoft Technician can perhaps provide you access to the computer. 

Be prepared to show proof of ownership.



What else?


Windows PIN Login issues?

Resolve  login issues with your login PIN through Windows / Microsoft.

 Reset your PIN when you’re signed out on Windows 10





Fingerprint Sensor / Forced Reset


HP Document

HP Notebook PCs - Computer Does Not Start (Windows 10)


If the fingerprint sensor suddenly stops working on your computer


If the computer is not issuing errors but still won’t let you log in,

Consider trying a Forced Reset (power reset).




 A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk. 


Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.



HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video



HP Options - Change / Reset Password - Windows



The last option in the document (Reset) can be used if other solutions fail.


Read the section carefully - you will need to have previously (already) created backups of your personal data to recover your personal files and folders.


HP PCs - Change or Reset the Computer Password (Windows 10)


HP PCs - Resetting Your PC to Resolve Problems (Windows 8.x)


HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video



Chromebook - Google Account Login


If you are using a Chromebook / Google Account,

You might be able to get help from Google.

Read the document and then check in “Get more help


Fix sign-in problems - Chromebook Help - Google Support


HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video


Resetting Your Google Account Password - Chromebook and Chromebox




Thread will be locked.


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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"


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