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Clive26
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Can’t use my PIN to login computer only gives Password option

HP Recommended
HP 250 G3 Notebook PC
Microsoft Windows 8.1 (32-bit)

I’ve had my PC since 2015 and I’ve been using my PIN to sign in on my local account and I had created a password before but I never used it because it was easy to Sign in with my PIN now I don’t even have the option to do that I’m using Windows 8.1 HP 250 G3 Notebook PC

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Dragon-Fur
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HP Recommended

@Clive26 

 

The password, even though never used to log into the machine, should still work.

If the problem is that you do not know the password, that is trouble.

===============================================================

 

Password Help in the Community

 

What to do?

The Community can help only to the extent of providing basic information.

Following is my own compilation of "try / consider" suggestions.

 

Example: 

If you are attempting to sign in using Windows, scroll down and see section Microsoft Account Login

 

Community members are prohibited providing any information that can / will breach the computer's security.

 

Both the "Power On" BIOS password and Windows logon passwords are affected by the restrictions.

 

NOTE:  Do not respond to anyone who sends you a message (or email) claiming they will help you if you would just give them your private information and a credit card (or any form of payment).

 

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Community Policy / Rules

 

According to the Community's Rules of Participation

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

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Available Options

 

For other than the Power-On BIOS password,

Start Here and work your way down the list of suggestions.

 

 

Finding your Product Name, Product Number, or Serial Number

 

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Microsoft Account Login

 

If you are using a Microsoft Account to log into the computer,

You might  be able to get help from Microsoft.

Reminder:  You can reset your Microsoft password using a different computer

 

General Reference / FYI (For Your Information)

Microsoft Account – Password Reset

When you can't sign in to your Microsoft account

 

Ask the Community:  Microsoft Community

 

September 2020

Microsoft Community - Incorrect Password after Windows 10 update – Page 2

Workaround / Solution – Remove trailing space from username

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What else?

Microsoft or Local Account

 

A licensed Microsoft Technician can perhaps provide you access to the computer. 

Be prepared to show proof of ownership.

 

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What else?

 

Windows PIN Login issues?

Resolve  login issues with your login PIN through Windows / Microsoft.

 Reset your PIN when you’re signed out on Windows 10

 

 

 

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Fingerprint Sensor / Forced Reset

 

HP Document

HP Notebook PCs - Computer Does Not Start (Windows 10)

 

If the fingerprint sensor suddenly stops working on your computer

OR

If the computer is not issuing errors but still won’t let you log in,

Consider trying a Forced Reset (power reset).

 

Reminders

 

 A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk. 

 

Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.

 

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

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HP Options - Change / Reset Password - Windows

 

NOTE:

The last option in the document (Reset) can be used if other solutions fail.

 

Read the section carefully - you will need to have previously (already) created backups of your personal data to recover your personal files and folders.

 

HP PCs - Change or Reset the Computer Password (Windows 10)

OR

HP PCs - Resetting Your PC to Resolve Problems (Windows 8.x)

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

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Chromebook - Google Account Login

 

If you are using a Chromebook / Google Account,

You might be able to get help from Google.

Read the document and then check in “Get more help

 

Fix sign-in problems - Chromebook Help - Google Support

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

Resetting Your Google Account Password - Chromebook and Chromebox

 

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Thread will be locked.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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