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HP Recommended

I don't access at my laptop HP because i have cancelled my account microsoft. It is impossible change the account at the first access. How to change account?

Thanks,

Iride

1 REPLY 1
HP Recommended

I am not sure what the problem is. Close your Microsoft account but you have up to 60 days to reopen it if you wish. Whether you close the account or not your username login and password are not affected on your PC

 

If you don't remember your username or password then just do a cloud restore of your system

 

 

Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.


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