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- HP Community
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- Notebook Operating System and Recovery
- Cannot Install Windows on a New Freedos Computer

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06-19-2022 08:01 AM
I have just bought a brand new computer that comes with Freedos installed. I could not install Windows with USB. It did not show my SSD. I managed to install Windows by opening the setup.exe of the ISO on WindowsPE but this time it showed up INACCESSIBLE_BOOT_DEVICE error. Solutions that I found on the internet did not work for me.
06-19-2022 08:49 AM
Hi:
If your notebook as an Intel 11th gen core processor, there is a special process needed to install W10/W11 on notebooks with the Intel 11th gen core processors...
See the info at the link below.
Here is the link to the driver you need...
This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.
https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135979.exe
There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to
When I ran through the steps, I don't get an Extract to option when I right click on the file.
You will probably have the same issue. Download and install the free 7-zip file utility from the link below.
The 1st file at the top of the page is for 64 bit.
Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp135979), and copy that folder to your USB flash drive, and continue with the instructions.
Then you can install the drivers and available software from the support page.
06-19-2022 09:50 AM
I recommend that when you boot from the W10/W11 installation media, and you get to the Install now screen, on the lower left corner, click on repair your computer, select troubleshoot, select the command prompt option and use diskpart to clean the disk.
Then try installing Windows again using the method I gave you.
Watch this video...Start at minute 4:50
You can also try the latest Intel Rapid storage driver zip file from the link below as an alternative driver.
3rd one on the list.
Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver
06-19-2022 10:23 AM
Unfortunately, I have no idea how to fix that error or why it even happened in the first place.
Google is your friend. There are plenty of articles related to fixing that problem.
Hopefully you will find an answer.
06-19-2022 10:31 AM - edited 06-19-2022 10:36 AM
Hello @tunamert05
Please take out the mysterious SSD and test another SDD ( Murphy's law ) ...
@Paul_Tikkanen is right to google it. The Internet is full of these errors, you just have to find the right solutions from it.
And the Microsoft Community could be your friend:
https://answers.microsoft.com/
Please report your results.
best regards
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