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‎11-08-2020 05:50 PM

HP Recommended
Product: OMEN by HP - 17t-an100 CTO
Operating System: Microsoft Windows 10 (64-bit)

The following driver appears in my Optional Downloads but will not install. I would really like to delete this from being installed, but right now I will accept either getting it installed or deleting it from being installed. How do I do this. Oh, and yes, I have gone through the whole installation process. I am way beyond selecting this optional driver and pressing the install button. There is a glitch here.

 

Hewlett-Packard Development Company, L.P. - Keyboard - Standard 101/102-Key or Microsoft Neutral PS/2 Keyboard for HP Hotkey Support

2 REPLIES 2

‎11-08-2020 05:53 PM

HP Recommended

Hi:

 

I have gotten that update on several different notebooks and it simply won't install.

 

So, you can do what I did and make the update go away, by running the Hide Windows Update utility.

 

https://support.microsoft.com/en-us/windows/hide-windows-updates-or-driver-updates-5df410a1-90f7-b74...

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‎11-08-2020 07:42 PM - edited ‎11-08-2020 07:43 PM

HP Recommended

I think we have the same problem... but for me, i wont be bothered by the optional update... Just ingnore it... Your laptop will be fine without it.... It just optional, so it's up to us to install it or not...

Sent from OMEN 15 en-0013ax
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