Cannot Recover system using system recovery USB Media

[Paul_Tikkanen]

W8.1 is not a supported operating system and there are probably no drivers for the graphics.

As I had posted earlier, if the cloud recovery tool doesn't work, you make a bootable W10 USB installation flash drive so that you can clean install W10.

Refer to the solved discussion link I posted above, or you can refer to the steps I gave you a while back in your other post regarding this matter...

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/windows-update-with-need-to-cle...

Clean install W10 by making bootable USB installation media using the Media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

When you get to the part of the installation that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.  Click Next, and W10 will install.

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

https://support.hp.com/gb-en/drivers/selfservice/hp-stream-14-ax000-laptop-pc/12499221

Since I don't work for, or represent HP, you will have to contact them and arrange for a refund for the non-working recovery media.

[MRBigelow]

Ok I used my Dell inspiron desktop with windows 8.1  (64)  and created a boot recovery disk and it gave me the same error message as the first time with the one from HP.  What could it be now?

[Paul_Tikkanen]

Unfortunately, that I do not know.

Use the media creation tool and clean install W10 using the instructions I posted above.

That should work.

[asmita6658]

Hi @MRBigelow

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