Cannot Switch Out of S Mode

[ajuenger]

Hello,

 I recently purchased my HP laptop several weeks ago, but have been unsuccessful in my attempts to switch out of S mode.  In S mode, I cannot download necessary apps such as Zoom, nor is it allowing me to download important documents that  I need for work, which is becoming increasingly frustrating.

 I have tried restarting my computer, as well as going to settings - update & security - activation - switch to Windows 10 Home, but every single time I click "Get", I receive a pop up that says "Try again later.  Something happened on our end".  Every.  Time. 

 Please let me know how I can switch out of S mode so I can download and have access to the necessary files and apps I need for my personal and professional life.  Thank you.

[erico]

Hi @ajuenger ,

It would help if you identified your HP notebook with more specific product name/product number.

"HP Laptop " is unfortunately not specific enough. It would also help if you provided the version of the Windows operating system that it was delivered with..

If you purchased a notebook with Windows 10 (S mode), then the only way you can get the functionality that other Windows 10 versions have is by upgrading the OS.

Microsoft states the following:

"There's no charge to switch out of S mode. On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation. In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store"

[ajuenger]

Thank you for your reply.

The version of the laptop is 15.6" Touch Screen, AMD Ryzen 5, Model 15-EF0023DX.  The product number is 9YF67UA#ABA.   The operating system in came in is Windows 10 Home in S mode 64-bit.  Does this help figure out a solution any more?

 Again, I tried Microsoft's version of switching out of S mode, but every time I get to the final step, it reads an error message on their part.