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‎11-08-2018 10:15 PM

HP Recommended
Product: HP 14-axa020wm

My HP laptop shut off last night when I left for a few minutes, when I came back the screen was black and it wouldnt turn on. I figured it died and plugged it in and decided to let it sit for the night but when I woke up in the morning it still would not turn on. I tried different plugs and outlets throughout my house but still no response. My laptop has a sealed battery that I am unable to get to. Please help, all my files are oniit.

1 REPLY 1

‎11-09-2018 12:28 AM

HP Recommended

Try the power reset for non-removeable battery:

http://support.hp.com/us-en/document/c01684768

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