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‎02-27-2020 04:28 AM

HP Recommended
Product: HP ENVY Laptop 13-ah0xxx
Operating System: Microsoft Windows 10 (64-bit)

Cannot update Windows 10 past version 1803

 

Getting error 0xC1900101 - 0x4000D

 

All my drivers are up to date including BIOS

 

I've also run the update troubleshooter and  tried using the media creation tool

 

Nothing has made any difference and the same thing has been happening for a year now

1 REPLY 1

‎02-27-2020 06:08 AM

HP Recommended

Hello @OkOkOkOkOk 

Welcome !

 

There can be numerous reasons for an update to fail to install, especially big updates.

 

I am sure you have already tried above and beyond the basics to solve this issue and spent a lot of time. Additionally, you are on 1803 and have a lot to catch up... 1809/1903/1909.... 2003 will soon be available....

 

I would recommend you to consider clean fresh Windows 10 reinstallation to save time and to begin fresh and clean.

  • Make sure you copy/back up your most important data - on external drive or to an online Cloud storage
  • Read the attached PDF file below and follow the step to reinstall Windows 10 which will include latest build

 

Hope this helps

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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