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charlie170
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Cannot boot windows or enter boot manager, stuck on product information not valid screen

HP Recommended
HP Pavilion Notebook - 17-g036sa
Microsoft Windows 10 (64-bit)

Hello

 

My laptop is not booting to windows and I boot to the product information not valid - system board 00A (system board CT number) is missing. I believe this is simple enough to fix using the boot manager, however I cannot get off this screen no matter what I press, I have tried escape, all of the function keys and windows key + B + f2 and I am at a loss of how to boot from a usb so I can fix this. Can anyone help?

 

Thanks in advance

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stevecomputer
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What happens when you boot? Can you get into setup?

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charlie170
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I can't get to the setup or start up menu, I get a black screen for about 10 seconds when I power on and then it arrives at the product information not valid screen, even if I have pressed the function and escape key repeatedly.

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stevecomputer
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HP Recommended
Part - I Solve Hp Product Information Not Valid and https://youtu.be/nZC2saQoPj8Part-II How to use Dmi ToolDMI TOOL LINK UPTO Ver 2.13https://drive.google.co...
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