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‎05-28-2020 07:02 AM - last edited on ‎05-28-2020 08:32 AM by Retired

HP Recommended
Product: [SN Removed]

My sign in on my HP laptop says my password has expired and must be changed but I dont remember my password and it does not give my the option of clicking on I forgot my password.

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‎05-28-2020 09:04 AM

HP Recommended

@Kcaprn 


I'm really sorry that we can not help you with this, but Community policy prohibits us from assisting you in any way with bypassing or resetting passwords.

For BIOS or power-on password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard for BIOS password resets, you could take the PC to a local repair facility to see if they can do it for you -- but we are unable to assist in that.

For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



I am a volunteer and I do not work for, nor represent, HP
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