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farauz7445
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Cannot find the model for HP 14-ca061dx under recovery utility, can someone advise please?

HP Chromebook - 14-ca061dx
Chrome OS

I'm unable to find the proper model for my Chromebook 14 in order to create a system recovery, I have manually set the model, however, is showing that the model is unknown. I need some advice on this situation please.

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Cannot find the model for HP 14-ca061dx under recovery utility, can someone advise please?

@farauz7445 Welcome to HP Community!

 

I understand that you would like to know the product number for your laptop.

 

Product number: 3JQ73UA

 

Please refer to the below link to find the product information.

 

http://support.hp.com/us-en/document/c03754824

 

I hope that answers your query,  


If it did, simply select "Accept as solution", to help the community grow, 


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Have a great day ahead.

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