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‎10-10-2019 08:59 PM

HP Recommended
Product: Example: Spectre X360 Convertible 15
Operating System: Microsoft Windows 10 (64-bit)

I have been trying to run the upgrade for Windows 10 and have performed all the steps listed on the website before downloading the upgrade ( on https://support.hp.com/us-en/topic/windows-10-support-center-computing?jumpid=in_r11839_us/en/WIN10_...).

Every time when trying to download the upgrade I get a message saying 
This PC cannot run Windows 10

See below if you're interested in finding out why.

Contact your PC manufacturer to see if you can upgrade your system BIOS.

 

I have run all the upgrades and done everything including system BIOS but still no luck in running the Windows upgrade

3 REPLIES 3

‎10-11-2019 12:43 AM

HP Recommended

@ctay122 

 

What EXACTLY is your Spectre X360 Convertible 15 ? You may need to update its BIOS. Please use the following instructions to find out the model/product of your machine:


   https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎10-13-2019 09:28 PM - edited ‎10-13-2019 10:26 PM

HP Recommended

HP Spectre x360 Convertible 15-ch0xx

 

It is the notebook computer you can use as a tablet. I had already updated the bios and still cannot ugrade windows 10 .

 

I looked and saw I am running Windows version 1803 and wondering if I should install version 1809 and then try to install 1903?

 

 

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‎10-14-2019 09:12 AM

HP Recommended

I was able to do a live chat with HP Support and they were able to help me download the update remotely. Case closed.

 

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