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‎07-28-2024 07:54 AM - last edited on ‎07-29-2024 09:42 AM by

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268T5AV)

Cannot recognised SN#[text omitted to protect user privacy]

Category:
3 REPLIES 3

‎07-28-2024 09:27 AM

HP Recommended

I don't understand your issue.

 

The partsurfer database recognizes the S/N of your PC and provides a parts list and individual product number of 1KS76UA.

 

HP PartSurfer

 

You have a HP ENVY x360 - 15m-bp112dx notebook.

 

Here's the link to the support page:

 

HP ENVY x360 - 15m-bp112dx | HP® Support

 

 

 

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‎07-29-2024 12:54 AM

HP Recommended

But i cannt add with given serial number in HP support.

saurabhgek1_0-1722236039249.png

 

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‎07-29-2024 06:07 AM

HP Recommended

This is a peer-to-peer forum.

 

We don't work for or represent HP.

 

The problem you are having cannot be resolved by anyone here.

 

Please contact HP customer service starting at the link below:

 

Contact HP | HP® India

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