Cannot run or install windows

[misterinoz]

My laptop goes into auto repair mode every time I turn it on.  It then reports the problem cant be fixed.  Using hotkey f11 to open recovery environment,  I cannot use any of the options eg startup repair , system reinstall etc.  All require a bitlocker password.  I do not have a bit locker password.  I cannot get one from Microsoft. 

So i used MS media creation tool to create an installation on USB.  When I try and install the new windows 11 on the laptop the installation program cannot find any drives on my laptop.

Is there any way to reset to factory using hotkeys without bitlocker getting in the way.  I have not changed any of the hardware in the laptop though MS bitlocker seems to think my hard drive has been stolen?

[Rainbow23]

Hi @misterinoz,

Welcome to the HP Support Community. 

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!